Governing Values

As we move toward our goal to be the premier Medical Center, we will be guided by the following values:

For Our Customers (Patient, Physician):

• We recognize our number one priority must be to meet or exceed the needs and expectations of our customers.
• We will ensure customer satisfaction by meeting all service commitments and by treating customers with a utmost personal courtesy and respect at all times.
• We will strive to do the right things and strive to do things right.

For Our Employees:

• We will respect our employees' dignity and recognize their merit.  It is essential that they have a sense of security in their jobs.
• We will provide compensation that is fair and adequate, and working conditions that are clean, orderly, and safe.
• We will provide an environment where employees feel free to make suggestions and express their concerns.
• We expect our employees to be results-oriented, and characterized by honesty, integrity, a strong work ethic, and creative thinking.
• We expect each employee to function as a member of the healthcare team as they meet the needs and expectations of patients and physicians.
• We expect each member of the team to grow personally through continued training and education.

For Our Leadership Team:

• We will provide leaders who will communicate goals and expectations clearly, hold employees accountable for achieving those goals, and reward them appropriately.
• We expect each leader to have a personal desire to develop a Medical Center known for excellence.
• We expect each leader to ensure employee satisfaction by treating them with the highest personal courtesy and respect.
• We expect each leader to achieve a greater level of service through continuous innovation and problem solving.
• We expect leaders to not only be concerned with the day-to-day operations but also to be concerned with the future potential of our Medical Center.

For our Society/Community:

We will be a reliable and consistent source of quality health services, information and education.